Dealer/Product review: Dual Sport America a.k.a. California

Tye · Post by **Tye** » 07 Mar 2007 20:39

Dual sport kit was mostly UFO with a Trick Dual Sport harness. So, the product was good, and the price was good. I got the system for $425.

The service, on the other hand, was terrible. Lee Shaw, don't know if he's the owner or just a rep, wouldn't give me straight answers to any of my questions. For example, when asked for a tracking number or when my kit was sent, after waiting a week after my kit was supposed to arrive, my only response was "soon". This is the typical answer I received. He bitched about me emailing too much, and actually said I was bothering him at one point, but I only emailed so many times because he would only answer every other one, and the answers he did finally give didn't answer my questions.

In the end, he didn't honor the entire deal, and now won't return my emails. I've tried contacting him five times over the last month. He left out an ignition switch worth almost $50, and won't send it to me. I've decided just to let it go at this point. Guys like this will self-destruct sooner or later.

Bottom line is, don't deal with this guy! The deal IS too good to be true!! Did I wind up with a kit cheaper than anywhere else, sure, but with it came an abusive dealer, no customer support, missing parts, and no guarantee.

I didn't get on here to just sling mud. I just thought I'd let you guys know.
Tye

Post by **troy** » 07 Mar 2007 21:03

Thanks for the feedback regarding this dealer, Tye. I think it is appropriate and helpful for the community. Dealers need to understand that when you treat one customer bad, that one customer probably has a dozen friends who are potential customers.

We should all carefully consider our words and motives when posting negative reports about a business or person, but if done out of an honest desire to help the community, it's worthwhile.

Hank Moody · Post by **Hank Moody** » 08 Mar 2007 07:33

Tye, I ordered a mirror from DSA almost a year ago and I'm still waiting on it. He didn't charge my credit card so I let it ride, but he certainly won't get my business again.

Motoracer13 · Post by **Motoracer13** » 08 Mar 2007 15:00

I dont consider it slinging mud and like to hear about transactions that dont go as they should. Its kinda like when you get a speeding ticket and your buddy in the passenger seat says " I saw that cop why didnt you slow down?" when you never seen where the cop was hiding!

tp_cracker · Post by **tp_cracker** » 08 Mar 2007 15:08

Hmmm, are you telling us this story because you experienced it?

Motoracer13 · Post by **Motoracer13** » 08 Mar 2007 17:06

My lawyer says I cannot confirm nor deny that statement

Tye · Post by **Tye** » 08 Mar 2007 17:37

Thanks for the support, all! I debated posting this for about a month, but decided to because I would want to know.
I also posted the same thread on six other sites I frequent, and have received good support on two of them, so far.
Tye

Hank Moody · Post by **Hank Moody** » 09 Mar 2007 07:27

I agree that I like to hear about the bad vendors to stay away from them. I also like to hear about the good ones and steer my business there way. I know that several fourm members have posted vendors that they recommend, so the fourm works both ways! The good and the bad.

Get your ride on!